Terms and conditions
Most of our boards are made of recycled Australian Camphor Laurel, Canadian maple or Asian bamboo. The boards are cut, sanded and stained with a darker or lighter color depending on customer needs and fiished with or without varnish, natural bee’s wax or camphor oil. As the boards are handcrafted on recycled wood, it is nearly impossible for us to guaranty the exact taint from one board to the other. Each board have their own wood footprint, characteristics, and color. We are happy to email you a photo of the board prior to shipment upon request. If no request received from the customer the board will be shipped as is and no return on custom board shall be accepted.
Your privacy is important to us. We are committed to protecting your information which will not be shared or otherwise disclosed to any other third party or site. Our site and your transaction is protected by Secure Socket Layer encryption and your details are not retained by or accessible to Wheels’n Boards. If you choose to become a member of our mailing list, we may occasionally update you on our latest products, and promotions. If you wish to be removed from our member’s list, please contact us.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
All deliveries are made by registered Australia Post eParcel and will require a signature on delivery. A street address is best however if you do need to use a PO Box, Australia Post will leave a card that your parcel is awaiting collection.
Please note that if you request an order be left at your specified address without a signature, we cannot take responsibility in the event that the order is reported to us as ‘undelivered’. Australian deliveries have been calculated by amortizing National Rates by eParcel which are based on cubic order size. If it is more cost efficient to send your delivery via a registered courier, we reserve the right to do so. From time to time, Wheels’n Boards may offer free postage or alternatively free postage on orders which exceed a specified amount as a part of a promotional offer. If you return an item for change of mind purposes, the cost of our having posted the item will be deducted from your refund, unless the balance of your order (kept) exceeds the free postage criteria, ie. is $100AUD or more. Please allow up to 10 days depending on the postcode to which the item/s are being sent and note that, during sales events or seasonal peaks, the delivery may take longer than the indicative times above.
Return to sender RTS
In the event that we have posted your item to the supplied address and the item is returned as non-deliverable or unclaimed (return to sender), Wheels’n Boards will notify you by the supplied email and the item will be kept on hold for 2 weeks. The RTS cost (AUD $10) plus the cost of reshipping must be borne by the customer (total AUD$20). If we have not received a reply from you after 10 business days, the item will be returned to inventory and no further claim / refund will be accepted by Wheels’n Boards. Any international orders that are RTS will also follow the above procedure with the applicable international postage charges applied.
Tracking your order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.
Lost or damaged goods
If your order is lost or damaged in transit, please contact us within 10 working days of placing your order so that we may assist you. Please note that whilst every effort is made to assist our customers and proof of our having lodged the article is always available, we cannot take responsibility for items lost or misplaced by Australia Post.
We ship just about everywhere
Wheels’n Boards can send your international order to the following countries via Australia Post international e-parcel services….
Belgium – Canada – China – Croatia – Denmark – Estonia – France – Germany – Hong Kong – Hungary – Ireland – Israel – Japan – Korea, Republic of (South Korea) – Lithuania – Malaysia – Malta – Netherlands – New Zealand – Poland – Portugal – Singapore – Slovenia – Spain – Sweden – UK & the USA.
And if you need it super quick, we can also send your parcel via international courier. If your country is not listed in our International Shipping zones at checkout, please contact us and we will happily advise you on international delivery costs and timings based on your particular order and postage preference. International customers may return non sale items within the specified period (to reach us no longer than 14 days from having received it). Please note that applicable postage charges are not refundable.
Please note that international shipments may be subject to local duty/customs/taxes which are the sole responsibility of the purchaser.
Whilst we go to lengths to ensure that we maintain the highest quality control over our products, occasionally some things still manage to slip through the cracks, sorry.
Wheels’n Boards will accept returns of any faulty or wrongly described merchandise once returned to the address below within 14 days of your having first received it (when your item is showing by eParcel as having been delivered to you) when accompanied by the original invoice. Please notify us immediately of the problem so that we can make amends. For our international returns policy, please contact us.
If you believe that your purchase has a fault, please email our Help Team with your invoice number and the details of the fault and we will provide you with details about how to return the item. Shipping and handling charges are only refundable on faulty items. Please be aware it is at the discretion of the company to deem an item faulty.
Please note that no returns on custom (printed / laser engraved) skateboards are accepted unless faulty (in which case our insurer will open a case followed by a thorough investigation).
To be eligible for ‘return’, items must be returned unused in original condition in the packaging in which they were received.
Any items that are marked, soiled, damaged or different from their original state in any other way will not be accepted for return and/or eligible for a refund.
Please note we do not take responsibility for damage or breakage caused by poor treatment of product or owner neglect.
- Contact us to let us know that you intend to return the product and we can authorise the return.
- Include a copy of your original invoice in your parcel
- Post it back to the ‘Returns’ address which we will give you when we reply to your email.
- All returns will be processed within five to seven business days of receiving your parcel.
As Wheels’n Boards is not liable for the loss of an item before it is returned to us, we will ask you to send returns using registered mail, the cost of which will be reimbursed subject to inspection of the returned item. Please ensure your return parcel is securely packaged so as to protect the contents and both sender’s address and Wheels’n Boards’ online return address are clearly displayed on the outside of the parcel.
If you are returning an item which is faulty or incorrectly described and you would like an exchange, please email us and we will attempt to secure replacement items and, after your return has been processed, arrange the return postage on your behalf. If you would prefer, Wheels’n Boards will arrange for a refund (see below).
If the returned item is found to function as designed, but has been worn or is deemed unsalable due to wear or use, Wheels’n Boards may, at is absolute discretion, refuse to process the request as a legitimate Return. In this instance, if you elect to have your item sent back to you, you will be sent a request for payment of postage, which will equate to the price of returning the item to you. Items found to function as designed will not qualify for any return postage costs reimbursement.
exchange or change of mind refund (not applicable to sale items and custom items).
If you decide what you have bought is not quite right, you are able to return the item within 14 days from when you received it for a full refund minus any applicable shipping charges we have incurred ($10) or the applicable international charge on your order.